Art. 1 General Policies
At we take responsibility in ensuring the confidentiality and protection of your personal data, as we are the Administrators of the data you provide us with.
This policy aims to explain when and why we collect personal information (“personal information and personal data” refer to the same name in our Policy”) for the people who visit our website and use our services, how we use the information, the conditions, under which we are allowed to disclose it to others and how we protect it.
Our Policy is subject to a change, so please make sure to familiarize yourself with the most up-to-date Privacy policy. By using our site and the services provided through it, you agree to be bound by this policy.
Any questions related to this Policy you can send on our e-mail:

Art. 2 About us
We are, and we provide services, products, or information about the nature of our business
Our business address is Shumen, Osvobozhdenie square 8, 9700. When using “we” or “us” and verbs in this form in the text below, we refer to

Art. 3 How we collect personal information from you
We get information about you, when you use our website, for example when you send a query about an offer/information, or in the process of reservation, order, or use of the website’s services.

Art. 4 The type of personal data we collect
We only collect basic personal information about you, which does not include special categories of personal data (“sensitive data”) . The personal data that we collect may include your name, address, e-mail, phone number, or other data, required by the Accounting Law or other Laws, as well as information about website traffic.

Art. 5 Why do we require your Personal data
We require your Personal data, so that we can provide you with the services offered through this website, within the framework of a contract between us, as well as for information, which you have requested, or for which you have agreed. We will not be collecting any data that does not meet our needs for the aforementioned benefits.

Art.6 How is your data being used
We can use your personal data in order to:
• Provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;
• Provide new information, directly related to services that you have requested;
• Respond to queries and provide you with information that you have requested, including assistance in solving issues arising in relation to your recent queries;
• Use re-marketing through trusted sites, including Google AdWords and Facebook;
• Look for your views or comments on the services and products/training we provide;
•Make statistical analysis and other types of analysis in order to improve the quality of our services.
•Ensure the preservation of your interests in relation to the use of the website and out services;
•Inform you about changes in our General Policies, Privacy policy or our services

Art. 7 How long we keep your data
We keep your personal data for as long as it is needed for the specific service, for which they are provided, or for as long as it is stated by contract, subject to compliance with the requirements and deadlines for this provided by the Accounting Act, tax laws and other applicable laws and edicts in the premises of the Republic of Bulgaria.
The data that you have provided for marketing purposes is kept until you notify us that you no longer wish to receive the relevant information from us.
After achieving the purposes of processing your personal data, we destroy it.

Art. 8 Who has access to your data
We will not sell, rent, or share your information to third parties for marketing purposes.
We may share your information to third parties – service providers, subcontractors and other related organizations solely for the purpose of performing tasks and providing services to you on our behalf.
Regardless of that, when using third parties – service providers, we disclose only the data, that is necessary for provision of the service, and we also have a contract with the third party that requires them to keep your data and to not use it for their own marketing benefits.
We will not provide your data to third parties for their marketing purposes, unless requested by you, or is required by a law, court order or to prevent fraud or other crime.
We work with various third parties – service providers, in order to ensure the quality and reliability of the services. Upon researching or purchasing such service, the third party – service provider, will use your personal data in order to provide you information and to fulfil its obligations related to the contract with them. In some cases they will act as Administrators of your data, and we encourage you to read their Privacy Policy. Those third parties – service providers, will share your data with us, and we will use it in accordance with this Privacy Policy.
Provision of your data to state authorities can only be carried out in the cases provided for by law and in a volume that does not exceed the purposes for which they are requested.
The Personal Data Protection Commission exercises legal control over the processing of personal data and we provide full access to the personal data registers we keep under the legal conditions.

Art. 9 Where do we process your data
We process all data in Bulgaria, and for the purposes of hosting and support , this information is located in Bulgaria. No third parties have acces to your personal data, unless the law requires so.

Art. 10 In which cases will we contact you
You have the right to choose whether you will receive information from us or not.
We can contact you freely, whenever and as much as it’s required in order to provide you with the services that you have requested, the obligations under a contract between us , for provision of new information directly related to services requested by you, as an answer to a query of yours, for the purposes of protecting your interests in relation to using the website or our services, or based on a legal requirement. We have the right to send you newsletters about our website, provided that you have subscribed to that newsletter with your email address.
We will not be contacting you for marketing purposes via e-mail, phone, text messages or post, unless you have given your permission in advance, or if the communication is strictly related to you and meets the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679).

Art. 11 How can you access, rectify or delete your personal data
At any time you have the right to request from us:
•Access to your personal data, collected in the process of provision and use of the services, including: additional confirmation whether we can edit your personal data, what are the category types, the purposes for the rectification, and the recipients to whom the data is disclosed, as well as a message with a copy of your personal data being processed and its source
•rectification of the data which you have requested, whenever the data has become incorrect or out of date, i.e. your e-mail address, or any other type of information.
•deletion or blocking of your personal data when the processing does not meet the requirements of the Personal Data Protection Act or the General Regulation on the Protection of Personal Data (Regulation (EU)
• notification of this correction, deletion or blocking of the third parties to whom your personal data has been disclosed, except when this is impossible or involves excessive efforts.
The action requested by you regarding the provision of access, correction, deletion or blocking of personal data is carried out only in relation to your personal data. Its execution is free
In order to request access, correction, deletion or blocking of your personal data that we process, we require that you send us a written application that contains:
1. Name, address and other types of identification data for the relevant peron;
2. Description of the request
3. Preffered form of data provision in accordance with Art. 28, par.1;
4. Signature, date of submission of the request and an address for correspondence;
5. Notarized power of attorney when submitted by an authorized person. The application can also be signed with an electronic signature.
The application is sent to email:
We will comply with your request for access, correction, deletion or blocking within 14 days, abiding to legal requirements and exceptions in this regard.
You will be notified of the decision to perform the requested action or the refusal to do so as required by law. Notice of this will be mailed to you with return receipt requested or may be obtained in person against a signature.

Art. 12 How you can file an objection or complaint against the processing of personal data
In the cases provided by law, you have the right to:
• object to us against the processing of your personal data if there is a legal basis for this; when the objection is justified, the personal data of the individual concerned can no longer be processed;
• object to us against the processing of your personal data for direct marketing purposes
• to be notified before your personal data is disclosed for the first time to third parties or used on your behalf for the purposes of the previous point of this article, in addition you will be the opportunity to object to such disclosure or use.
If you wish to make any complaint about the way your data is processed, you can contact us at If you are not satisfied with our answer or think that we are not processing your data in a lawful manner, you can contact the competent body for the protection of personal data – the General Data Protection Regulation Commission.
Address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov” № 2
Phone: 02/915 35 18, 02/915 35 15, 02/915 35 19, fax: 02/915 35 25

Art. 13 Available security measures to protect your information from loss, misuse or alteration
When you provide us with your personal data, we ensure that it is processed in a secure way. Our website uses SSL sertificate protocol for secure communication. HTTPS authenticates the site and the respective web server it is uploaded to. It also bi-directionally encrypts the connection between client and server, which provides protection against eavesdropping, tampering or forgery of message content. In practice, this provides sufficient guarantees that the user is connecting to the correct site (and not a fake copy), as well as ensuring that the content of messages between the user and the site cannot be read or tampered with by third parties. Additional information about HTTPS (
Non-sensitive information (such as your e-mail address) is commonly transmitted over the Internet, and 100% security can never be guaranteed. . In this regard, while we strive to protect your information, we cannot guarantee the security of any information you send us, and you provide it at your own risk. Once we receive your information, we make every effort to keep it secure on our systems

Art. 14 Profiling
We will not use automated decision making or profiling.

Art. 15 Use of cookies
Like many other websites, ours uses cookies. “Cookies” are small individual packets of information sent by an organization to your computer to recognize you when you visit. They collect statistics about your browsing activities. This allows us to track user traffic patterns as well as develop statistical analysis of service usage, such as time spent on the website and the most frequently visited pages. Cookies do not identify you as an individual, and summarized statistics do not include personal information. Cookies help us improve the website and provide a better personalized service.
By agreeing to use this site and its services, you consent to the use of cookies, including Google Analytics cookies.
If you would prefer not to receive cookies while browsing the Website or through HTML formatted emails, you may decline them. For this purpose, you can set your internet browser to warn you before accepting a cookie or to refuse cookies when it alerts you to their presence. You can usually find these settings in your browser’s ‘Options’ or ‘Preferences’ menu. To be aware of these settings, as well as for more detailed information, you can use the ‘Help’ button from the menus of your browser.

Art. 16 – Links to other websites.
Our website can contain links to other websites, supported by other organizations. This Privacy Policy applies only for our website, therefore, we encourage you to read the policies of the other websites that you visit. We are not responsible for the Privacy policy of other websites, even if you use links from our website, in order to reach them.
Furthermore, if you discovered our website though a third party, we are not responsible for the Privacy Policy and accepted practices of the owners and administrators of that third party website and we encourage you to check their Privacy Policy as well.

Art. 17 Transfer of personal information outside of Europe
As part of the services we provide to you, the information you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws as Bulgaria. By providing your personal data, you consent to this transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures to ensure the protection of your personal information in accordance with this Privacy Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Art. 18 Revision of this Policy
We often revise this Policy, in order to ensure a secure and lawful protection of your personal Data. This Policy was last updated in March 2018 and complies with the General Data Protection Regulation (Regulation (EU) 2016/679).

12.02 - 18.02.2024

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